What we collect

• Your account: name, email address, phone number, date of birth, gender, address and profile photo. If you sign in with Google, we receive your name, email address and profile photo from Google.
• Your health information: blood group, allergies, emergency contact, consultation notes, diagnoses, prescriptions, vital signs, lab test results and reports added by our doctors and staff.
• Your bookings: the doctor, lab test, date and time you choose, and their status.
• Call-back requests: the name, phone number, topic, preferred time and message you give us, the page you sent it from, and the advertising campaign that brought you to the site, if any.
• Reviews: the rating and comment you leave for a doctor.
• WhatsApp preferences: whether you want booking messages on WhatsApp, your preferred language, and whether each message was delivered.
• Website use: only if you accept analytics cookies, which pages you visit and actions such as booking or tapping our phone number. See "Cookies and analytics" below.

How we use it

• To provide your care, and to keep your medical records and lab reports.
• To book, confirm, remind you about and manage appointments and lab tests.
• To call you back when you ask us to.
• To send booking confirmations and reminders on WhatsApp, only if you turn this on.
• To show your review on the doctor's profile.
• To understand which parts of the website help patients, if you allow it.
• To meet our legal duties as a hospital, and to keep the website secure.

We do not sell your information, and we do not use it for advertising.

Who sees your information

• Our doctors and staff, only as needed to care for you and run your bookings.
• Other website visitors see your name with any review you post. Nothing else you give us is public.
• Service providers who run parts of the website for us and may only use your information to do so:
  • Supabase: database, file storage and sign-in.
  • Vercel: website hosting.
  • Meta (WhatsApp): booking messages, if you turn them on.
  • Google: "Sign in with Google" if you use it, Google Analytics if you accept analytics cookies, and Google Maps for the map on our Hospitals page.
• Authorities, when the law requires it.

These providers may store information on servers outside India. We use providers that protect it with security safeguards.

Cookies and analytics

We use cookies that are needed to keep you signed in. These are always on, because the site can't work without them.

With your permission, we also use Google Analytics to count visits and see which pages are useful. We never send it your name, phone number, health information or anything you type into a form, and we don't track your account pages. Until you accept, Google Analytics sets no cookies. You can change your choice at any time with the "Cookie settings" link at the bottom of every page.

Our Hospitals page shows a Google map so you can find us. When you scroll to it, your browser loads the map from Google, which may set its own cookies. This is covered by Google's privacy policy, not ours, and the cookie settings above don't control it. We don't send Google any information about you for the map.

How long we keep it

We keep medical records and lab reports for as long as Indian law requires hospitals to keep them. We keep other information only as long as we need it for the reasons above, then delete it.

Your rights

Under the Digital Personal Data Protection Act, you can:

• ask for a summary of the personal data we hold about you;
• ask us to correct or complete it;
• ask us to delete it, except records we must keep by law, such as medical records;
• withdraw consent, for example turning off WhatsApp messages in your profile or declining analytics cookies;
• nominate someone to act for you if you are unable to;
• raise a complaint with us, and then with the Data Protection Board of India.

To use any of these rights, contact us using the details below.

Keeping it safe

Your information is sent over encrypted connections. Only signed-in staff can see patient information, and you can see only your own records.

Children

A parent or guardian should create the account and make bookings for anyone under 18.

Contact us

For privacy questions, requests or complaints, contact:

Changes to this policy

If we change this policy, we'll update it here and change the date at the top.